Get the Business Phone System that Works as Hard as You Do
Learn how to improve both the customer and employee experience, while reducing costs and complexity.
Rather than having to purchase and manage multiple solutions for voice, video, chat and contact center, 8×8 X Series offers you the easiest to use and most stable communications platform with industry-leading stability and availability.
Your employees will be able to collaborate easily with each other and with customers — on any device. X Series also makes your company’s customer data more readily available to the people who need it most. This helps you have more personalized communications with customers and use insights to drive smarter business decisions.
8×8 Contact Center for Microsoft Dynamics 365
- Click-to-dial: Place a call by clicking on any contact within Dynamics CRM record improving efficiency.
- Easy call management: Make, take and transfer calls without toggling between the windows.
- Personalized customer experience: Window pop-ups with single match caller details to understand the purpose of the call before even connecting.
- Auto logging: Call and chat logs after every interaction added to the Dynamics CRM record.
- Integrated search: One tab to search leads, opportunities, contacts, cases, and organizations.
- Contact center and CRM on a single platform – record, merge, transfer, hold, and resume calls right from the Dynamics 365 CRM user interface along with managing emails and chats.
Enhance your team’s effectiveness by combining CRM system and Contact Center on a single platform.
The built-in integration of 8×8 contact center and Microsoft Dynamics 365 gives you one system of engagement by integrating contact center capabilities onto your Microsoft Dynamics 365 experience.
X Series delivers the best set of cloud communications features for your business. X Series means integrated phone, meetings, collaboration and contact center to address your most important asset—your customers.All delivered with 8×8’s class-leading voice quality, uptime and security compliances.
Whether you are running a startup or large enterprise, you can waste valuable time and money maintaining and managing an inefficient contact center solution. Outdated premise-based technology only gets in the way of keeping your customers happy. 8×8 can help. Our cloud contact center solution enables you to deliver a customer experience that differentiates your business from the competition.