Dynamics 365 for Customer Service
One of the core modules for Microsoft Dynamics 365 (CRM) has always been Customer Service Case Management. From November, 2016, with the rebranding of Microsoft Dynamics CRM to Dynamics 365, the module is now broken out as a separate App: Dynamics 365 for Customer Service. We’ll have more to say about the Apps approach within Dynamics 365 in a coming blog article, but the idea is that each user will have access to the apps they need inclusive of menu navigation, views, forms, and functionality — all of this now packaged into the Dynamics 365 for Customer Service App, which is also now licensed and priced separately.
The simplest and least expensive way to purchase Dynamics 365 for Customer Service App is through the Cloud Solutions Provider (CSP) program offered by your Microsoft Partner. In this case the app is bundled with the sales app and promotional pricing is currently available at $65 / user / month for the Dynamics 365 Sales and Customer Service Enterprise Edition for SMB. Details of this promotion offer can be found by requesting the offer terms sheet at right.